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  • renting
  • delivery & setup
  • pickup at the end of contract
  • cancellation / modification
  • warranty, repairs & damages
  • returns and refunds
What is the process of renting from your website?
  1. You can browse through our website, choose individual item(s) and/or our pre-defined packages,and Add the selected item(s) to your cart.
  2. After the completion of your product selection, you are required to pay refundable deposit (2 month's rentals in most cases) and shipping charges (on the basis of your location).
  3. Upon completion of step 2 above, you will be asked to send us certain documents on the basis of email sent to you. After receiving all the necessary documents, our representative will perform the credit check and call you to fix a convenient time for delivery once the material is ready.
  4. Our representative will come to deliver and install the item(s) at your place and you will have to execute the contract and hand over ECS/PDCs (for the remaining months of the contract).
Why should I rent?
  1. Buying certain household items may require a prohibitively high upfront investment.
  2. Rental amounts are so low that you can easily enjoy items which you couldn't afford earlier.
  3. All the items rented from rentickle are either new or refurbished (as good as new!). It is far better than buying a used item from a third person where you do not get to know anything about the quality of the item.
  4. We provide warranty on all the items rented from rentickle, hence you will never have to ask the question "What if it doesn't work later?"
  5. You do not have to go through the hassle of quickly looking for a buyer and having endless negotiations with him/her in case you have to relocate or sell off your items.
Do I need to sign any contract? What documents are required from my side?

Yes, you will have to execute a contract/Agreement with us at the time of taking over the possession of the rented item(s).The contract will contain all the terms and conditions of the renting arrangement. We will also require the following documents from you prior to delivery of the item(s):

  1. Copy of PAN Card.
  2. Salary Bank Statement for last 6 months.
  3. Address Proof: Copy of Rent Agreement/Passport/Voter I card (an affidavit in case none is available).
What if I do not have few documents?

You may please contact us through phone at 1800-270-1950 or drop us an email at support@rentickle.com. Our representatives will do their best to help you out.

What is the minimum period for rent for any item? Can I cancel my order in this period?

All items have a pre-defined minimum period or tenure of rent (the period may vary depending upon the nature of the item). The minimum period is defined for each item at its check-out page. Please note that we need you to honor the commitment to retain and pay the rentals for this minimum period to cover various administrative and incidental costs attached with renting of such items. In case you cancel your order within this period, you will be liable to pay the rentals for the duration of the shortfall.

What are your delivery charges?

Rentickle delivers and sets up your home on all days of week. We offer FREE HOME DELIVERY for all orders in Gurgaon, Manesar, Faridabad, New Delhi, Noida, Ghaziabad, Hyderabad and Bengaluru.

When and where do you usually deliver?

We are currently delivering in all areas within Delhi, Gurgaon ,Noida, Faridabad and Hyderabad and Bengaluru. Given the fact that most of our items are made to order, we usually take 3-5 days to deliver your items. However, the delivery timelines may vary depending upon the kind of items ordered.

What if I need it urgently and out of Delhi, Gurgaon ,Noida, Faridabad, Hyderabad and Bengaluru.?

We currently do not provide this service outside Delhi, Gurgaon ,Noida, Faridabad, Hyderabad and Bengaluru. Also, the delivery timelines are based on the time taken by our staff to make the items that have been ordered by you, hence its very difficult to reduce the delivery timelines.

What happens if I am not at home at the time of delivery?

Deliveries are handled by our logistics partners and for each delivery we have to pay them delivery charges. After you place the order, our representative will give you a call to book a delivery slot. In case you are not at home on the agreed timeslot for delivery, we request you to intimate us in advance and re-schedule your appointment as your presence at home is a must for delivery and signing of contract and other relevant documentation. In case our representative(s) reach your home and are unable to find you, the items shall be brought back to our premises You will have to re-schedule the delivery by paying Rs 500 as the shipping charges.

What if my apartment/house does not have a lift?

We carry ordered items through stairs only till 1st floor. There are extra charges if your apartment/house does not have lift or does not let tenants use the lift for shifting. You are requested to ascertain these charges with our representatives at the time of booking the delivery slot.

Who deals with labor union and transport union issues?

Rentickle deals with transport union at loading and unloading area. However if there are labor union issues at your location and they do not allow us to unload at your place, you have to deal with them. In worst case, we will take the items back without delivering and logistics cost will be charged to customers.

How does pick up happens at the end of my contract period?

Closer to the end of your contract period, our representative(s)will give you a call to book a pickup slot. Your presence is must at the time our representatives come to your place for picking up the rented items in order to complete the documentation.

Do I have to pay additional charges at the time of pick-up?

No, you don’t have to pay any additional charges at the time of pick-up on the end of your tenure. Also, there is no refund of any charges in case you wish to retain the items at the end of the rental period.

Do I get my security deposit amount back at the time of pick-up?

Once the product is picked up from your location, it is sent to our Quality team for inspection. We do an extensive Quality check at the time of delivery and take snapshots of the products to be matched with the products at the time of pickup. After inspection, if the product is found to have no defects, the security amount is refunded to you. It usually takes us around 3-4 working days to come back to you after the Quality checks.

What happens if the rented product(s)/ item(s) get damaged?

If the product is found to be UNUSABLE by our pick-up team at your location, our team may ask you to pay the amount equivalent to the product value (as defined in your contract) less the amount of rent already paid by you. You may retain the possession of the item(s) in such a scenario. If there is any other defect, which is correctable, the pick-up team will take pictures of the item(s) at your premises and send it to our Quality team for inspection. The costs incurred in rectifying the damage will be set-off against your security deposit and the balance will be refunded to you. In case, the costs incurred are more than the security deposit amount, the same shall be payable by you.

Can I extend my contract duration?

Yes, you can extend your contract duration by writing to us at least 30 days prior to the expiry of the term of the contract. In such a scenario, our representative(s) will come to your place to execute additional documentation. All other commercial terms of the contract may remain unchanged. Please note that we may not be in a position to extend the contract if we receive such information less than 30 days prior to the rent-period.

How and till when can I modify my order?

You can modify your order within 24 hours of placing it. You can mail us your modifications at care@rentickle.com or call us on 1800-270-1950. Delivery time and date might change due to modification. There are no extra charges for modifications. However, you can’t modify your orders post the expiry of the 24 Hours period as we would have already placed an order with our manufacturing team and work would have started on it.

Can I add new items to my existing order?

You can add new items within 24 hours of booking your original order. You can mail us your additions at care@rentickle.com or call us on 1800-270-1950. Delivery time and date might change due to additions. There are no extra charges for additions. However, you can't add items to your existing orders post the expiry of the 24 Hours period. In such a case, you will have to place a fresh order with us.

What is the procedure for cancelling an existing order?

You can cancel your order within 24 hours of ordering it without attracting any extra cost. You can place cancellation request by mailing us at care@rentickle.com or calling us on 1800-270-1950. However, we don’t allow cancellations post the expiry of the 24 Hours period as we would have already placed your order with our manufacturing team and work would have started on it. Any cancellation request received post the expiry of the initial 24 hours period as defined above till the end of the term of the contract would attract complete forfeiture of the security amount paid and other incidental charges related to the shipping and usage/ damage of the item(s).

Are the products offered by you covered under warranty?

All the electronic products offered to you come with manufacturer warranty as defined in your contract. Also, all furniture items rented by us conform to high quality standards and in the unlikely scenario of any manufacturing defect, Rentickle shall be liable to repair the same with no additional cost to you, during the period of your contract. However, the Customer will have to pay for the repair charges in case a defect is observed due to customer mishandling the product.

Who bears the cost of Repairs of the rented product(s)?

In the unlikely scenario of any manufacturing defect found in the products offered by us, Rentickle shall repair the same with no additional cost to you, during the period of your contract. However, in case the product is found to have defects on account of mishandling, the cost of repairs shall be borne by the customer. You can call our customer support team on 1800-270-1950 or write to us at care@rentickle.com to know more about the repair costs.

What happens if the rented product(s)/ item(s) get severely damaged?

If the product is found to be UNUSABLE by our team, our team may ask you to pay the amount equivalent to the product value (as defined in your contract) less the amount of rent already paid by you. You may retain the possession of the item(s) in such a scenario. If there is any other defect, which is correctable, the pick-up team will take pictures of the item(s) at your premises and send it to our Quality team for inspection. The costs incurred in rectifying the damage will be intimated to you and you shall be liable to pay the same.

What is your return & refund policy?

In the unlikely scenario wherein any product delivered by Rentickle is found to have manufacturing defect, the customer shall have the option to return the product within 3 days of delivery and seek another product (with the same specifications) or seek refund of the amount paid by him/her. Please note that in case a manufacturing defect develops after the expiry of the initial 3 days period (but within the term of the contract), Rentickle shall replace the product with another one however, refund shall not be applicable.

Rentickle undertakes to replace the defective product(s) within 7 business days of receipt of information from the customer. In case the customer has asked for a refund within 3 days of delivery , the same shall be processed within 7 business days from the receipt of intimation by the customer. The refund shall be processed through the same means by which the payment was made.

Can I return few items or entire order if I do not like items at the time of delivery?

Only items with major defects or non-functionality will be taken back at the time of delivery. No item will be taken back on the basis of dimensions as all the dimensions are mentioned on the website and customer is very well aware of the dimensions before placing an order. However, some genuine issues can be discussed over a call and we might take items back but only if pointed out at the time of delivery. Rentickle team will leave your premises when you are completely satisfied, however, once the team leaves your premises, such issues will not be entertained.

Can I return the items early (within my contract period) in case I am shifting to another place?

The item(s) ordered by you have a minimum tenure defined. None of the items can be returned during the minimum tenure period as defined in the contract for any reason whatsoever,. In case you wish to terminate the agreement within the contract period, it would attract complete forfeiture of the security amount paid by you and other incidental charges related to the shipping and usage/ damage of the item(s). However, if you are shifting to any other place within Delhi, Gurgaon ,Noida, Faridabad, Hyderabad and Bengaluru, we can help you relocate the item(s) ordered by you at a nominal fee.

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