Frequently Asked Questions
What is the process of renting from your website?
Why should I rent?
Do I need to sign any contract? What documents are required from my side?
What if I do not have few documents?
What is the minimum period for rent for any item? Can I cancel my order in this period?
Contract and Pickup
What is the process of renting from your website?
Why should I rent?
Do I need to sign any contract? What documents are required from my side?
What if I do not have few documents?
What is the minimum period for rent for any item? Can I cancel my order in this period?
Delivery & Setup
What are your delivery charges?
When and where do you usually deliver?
What if I need it urgently and out of Delhi, Gurgaon, Noida, Faridabad, Hyderabad, Bengaluru, Mumbai and Pune?
What happens if I am not at home at the time of delivery?
What if my apartment/house does not have a lift?
Who deals with labor union and transport union issues?
Pickup at The End of Contract
How does pick up happens at the end of my contract period?
Do I have to pay additional charges at the time of pick-up?
Do I get my security deposit amount back at the time of pick-up?
What happens if the rented product(s)/ item(s) get damaged?
Can I extend my contract duration?
Cancellation / Modification
How and till when can I modify my order?
Can I add new items to my existing order?
What is the procedure for cancelling an existing order?
Warranty, Repairs & Damages
Are the products offered by you covered under warranty?
Who bears the cost of Repairs of the rented product(s)?
What happens if the rented product(s)/ item(s) get severely damaged?
Returns & Refunds
What is your return & refund policy?
Can I return few items or entire order if I do not like items at the time of delivery?
Can I return the items early (within my contract period) in case I am shifting to another place?
What is the process of relocation?