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Frequently Asked Questions
1. What documents do I require for renting the item?
- Copy of PAN Card.
- Salary Bank Statement for last 6 months.
- Address Proof: Copy of Rent Agreement/Passport/Voter I card (an affidavit in case none is available).
- Note: We DO NOT need Aadhar card or OTP for verification
2. Is there any delivery or pick up charge?
No, there are no deliver or pick-up charges. Moreover Rentickle provides you a relocation option as well absolutely free of any charges.
3. What if the item gets damaged?
All the electronic products offered to you come with manufacturer warranty as defined in your contract. Also, all furniture items rented by us conform to high quality standards and in the unlikely scenario of any manufacturing defect; Rentickle shall repair the same with no additional cost to you, during the period of your contract.
4. What is your Return and Refund policy?
In case any product delivered by Rentickle is found to have manufacturing defect, you shall inmitate us within 3 days of delivery. You can replace OR opt for refund when you return the product(s). Rentickle undertakes to replace the defective product(s) within 7 business days of receipt of information. In case of return, refund shall be processed within 7 business days from the receipt of intimation.
Awards We Received
A brief insight into the milestones we have received on our wonderful journey so far
Rental TnCs
- RENTAL TERMS & CONDITIONS
- CANCELLATION & REFUND
- REFUND POLICY
REQUIREMENTS FOR A MOTORCYCLE RENTAL
There are 3 options for security deposit. Customer needs to select one out of these three.
- Rs. 2,000 cash + Post-Dated Cheque + copy of Driving license + Any govt ID proof (Adhar Card or Voter ID).
Post Dated Cheque: It’s a normal cheque with a date of 5 days after your trip is ending. Since, no bank accepts a post dated cheque, hence it’s just taken as a security and is returned immediately when a customer returns the bike. The cheque will have a bike insured value.
Note: If the customer doesn’t come prepared with these documents, it will be treated as a no show and no refund will be made for that booking.
- 1 Helmet will be given complementary with each bike, Second Helmet is chargeable at Rs. 50 per day.
- Minimum age of rider must be 20 years
- Copy of Driving Licence will be verified in original.
You must be at least 21 years old; You must have a valid motorcycle class driving license; You must have a valid government ID apart from driving license, i.e. PAN CARD / ELECTION CARD / AADHAR CARD / PASSPORT / ID ISSUED BY CENTRAL or STATE GOVT (to be kept with us in original till the return of vehicle); You must deposit a security deposit in cash.
WHAT IS INCLUDED IN THE RENTAL RATE
Sufficient fuel to reach the nearest fuel pump and you can then get it filled as per your need; Use of vehicle for a 24 hour period; Free helmet for the driver, but clients are encouraged to bring their own helmets for comfort and style.
Note : For any unavoidable circumstances, if the particular bike ordered by a customer is not available, the customer will get an upgraded or a similar category model.
MAINTENANCE RESPONSIBILITY
The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures will maintenances are provided at pick-up; Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance’ In case of any Tampering/Removal/ Replacement of parts and accessories, Rs 5000(Rupees five thousand only) penalty for non luxury vehicles and Rs 50000 for luxury vehicles plus the actual cost for replacement will be charged; The customer must get the vehicle serviced after every 1500 KMs of drive which includes change of engine oil, change of air filter, and all necessary servicing things; In case of any loss of parts and accessories, the actual cost of the part/accessories plus the labour cost will be charged.
VEHICLE USAGE
The customer shall use the motorcycle entirely at his/her own risk and agrees that Vendor or any lessor will not accept any responsibility or be held accountable for any loss, injury or death as a result of, or leading from the hire of any of the vehicles rented from Vendor; Customer is responsible for his insurance; customer will not be responsible for any accidental expenses of rider or customer or pillion rider; The motorcycle shall be returned back to the lessor in the same condition in which it was handed over to customer, otherwise, the related damage charges will be deducted from the security deposit; Customer is responsible for any traffic violations incurred due to his/her usage of vehicle and he/she must report such violations to a representative of Vendor as soon as possible.
RESTRICTIONS
In case of Smoking/Alcohol/any type of drug consumption by customer while riding the rented vehicle, Rs 1000+applicable damages to the bike will be charged. This is to ensure safety of customers; The vehicles are equipped with GPS tracker. In case of over-speeding, i.e. beyond 90 kmph, Rs. 200 will be charged on the first instance, Rs. 500 will be charged on the second instance & Rs. 1000 will be charged on the third instance; The customer is prohibited to use the vehicle for any illegal activity, racing, competitions, or for any primary business purpose of transporting people or operating a taxi service.
If the booking is for 3 or less than 3 days, there will be dailiy km limit of 250 Kms beyond which Rs. 5 per km will be charged.
DELIVERY & PICK-UP POLICIES
Pick-up date and time will be mutually decided by customer and lessor; Photos and video made at the time of delivery will be matched to ascertain damages if any; Customer has to be present at the agreed date and time of delivery if he/she has opted for delivery, otherwise shipping charges will be retained by us as logistics cost and one day rent will be charged as the vehicle will not be available for anyone else; Delivered Bike cannot be rejected after handover. Once accepted by customer or his/her representative at the time of delivery/pickup, vehicle will not be returned before agreed time period. Customer should do quality test of vehicle before he accepts it from lessor; Photos of customer will be taken with the vehicle delivered for our records.
On government holidays and festivals like Diwali, Gandhi Jayanti, Holi, Independence Day, Republic Day, etc, the pick up & drop of the bike will not be accepted as the outlets will remain closed and the customer needs to return the bike on the next day and have to bear the necessary hourly rental charges.
Delivery only for Gurgaon location upto 7 km , charges 250 Rs
DAMAGE POLICIES
The Customer agrees to pay for any damage to, loss of, or any theft (disappearance) of parts of bike, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price; Tear in seat cover will result in charge towards replacement of seat cover. Opening up a stitched joint will not be chargeable The extent of damage would be ascertained by comparing against the quality control document signed by the Lessee and photographs taken on delivery; In case of damage to engine, latent to the engine of the bike , the user shall solely be responsible for the related charges, either the full or the residue of actual cost of repair/replacement of the engine. The user shall be bound to immediately inform the company about the damage occurred and under no circumstance shall continue driving the said bike in the damaged condition. Any other consequential cost(s) shall also be borne by the user. Further, if the user attempts to conceal such damage from the company, then the company shall reserve a right to initiate appropriate legal action(s) against the said user, in accordance with the law.
CANCELLATION & REFUND
In case any customer cancels the order 12 hours before the delivery by the Supplier to the customer, the Supplier shall not levy any cancellation charges for such order. If in case customer cancels the order within 12 hours of the delivery time, the supplier shall charge 20% of the cost and should refund the remaining amount.
RETURN AT THE TIME OF DELIVERY
If accepted by you or your representative (anyone receiving order on your behalf) at the time of delivery, nothing will be returned later. Only items with major defects or non functionality will be taken back. No item will be taken back on the basis of liking or disliking as all the things are mentioned on the website and customer is very well aware of his likes/dislikes before placing an order. However, some genuine issues can be discussed over a call and we might take items back but only if pointed out at the time of delivery.
LATE RETURN
- No charges for first 2 hours
- then for the next 4 hours Rs 100 per hour
- After 6 hours penalty of 500 plus double rent will be charged.
REFUND POLICY
The deposit will be refunded in full if the bike is returned in the same condition as it was received in. In case of any damage, the required amount for repairs will be deducted from the deposit. If the repair cost exceeds the deposit, the customer is liable to pay the additional amount. Original bills will be required in case of any reimbursement due to any mechanical faults (if repaired by you)
OTHER TERMS & CONDITIONS
Motor Biking is an adventure activity and the rates do not cover any insurance, risk cover, damages, claims etc. We or any team member would not be liable in any case for any mishap/ loss etc.
Our tour costs do not include any travel insurance/ repatriation charges/ damages/ claims etc. in case of any eventuality.
Your participation in a trip is entirely at your own risk. We are NOT responsible or liable for any injuries you may suffer, fatal or otherwise. Also, we are NOT responsible for any loss or damage to your property, including your motorcycle, irrespective of how any damage may have been caused.
Tours has to be confirmed at least 90 days before arrival date.
Bike rider need to have a valid International (for foreigners)/ National (for Indians) driving License which should cover driving two or four wheelers.
Group members would have to get own helmets/ knee guard/ elbow guards/ shoes/ biking Trouser and Jacket. Wearing Helmet is mandatory.
Cost incidental to any change in the itinerary/ stay on account of flight/train cancellation due to bad weather, ill health, roadblocks and/or any factors beyond control.
A person booking any of group departure would have to give an undertaking stating that He/ she has been communicated very clearly all the Terms & Conditions of the tour and He/ she understand fully the risks involved in a holiday of this kind and incase of any Death, accident, mishap that may occur during the course of tour would be his/ her sole Responsibility and we or any team members would not be responsible or liable in any case.
It is in the nature of a holiday of this kind to be flexible. The day to day agenda and ultimate goal of the tour is taken as an aim and not as a contractual obligation. We shall Not be responsible for the delays or alterations in the program or expenses incurred due to Conflict, international or internal flight delay or cancellations, strikes, sickness, weather, War, vehicle problems, political closures and disputes.
The cost is for the entire package and there would be no refunds in case any part of the package is not availed We would not be liable to pay any kind of compensation arising because of any mishap, sickness, accident etc
