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Contact US!

Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.


If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers.

You can also visit our FAQ section for your order related queries.

Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.

Need Help?

  • You can drop us an email at or call our customer care executive on 1800-270-1950 (Between 10:00 – 20:00).
  • You may also do a LIVE CHAT with us or fill the CONTACT FORM shown on the right side of the page and our team will contact you in 48 hours.
  • At first contact, you will be addressed by one of our customer service representatives. Our Customer Service Representatives are empowered to resolve complex issues and complaints by making fair and reasonable customer service decisions.

Still not statisfied?

In the rare event when you are still dissatisfied with the resolution provided, please raise your concern to our Customer Experience Head Shefali Ahuja at Please note that if no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to a Customer Service Representative.

In order to ensure that we are able to address your query effectively, please quote the Order No.

The HOD Customer Experience will review the grievance and respond within 1 business day.

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