FAQ
- renting
- delivery & setup
- pickup at the end of contract
- cancellation / modification
- warranty, repairs & damages
- returns and refunds
- You can browse through our website, choose individual item(s) and/or our pre-defined packages,and Add the selected item(s) to your cart.
- After the completion of your product selection, you are required to pay refundable deposit (2 month's rentals in most cases) and shipping charges (on the basis of your location).
- Upon completion of step 2 above, you will be asked to send us certain documents on the basis of email sent to you. After receiving all the necessary documents, our representative will perform the credit check and post documents approval our delivery team will call you to fix a convenient time for delivery once the material is ready.
- Our representative will come to deliver and install the item(s) at your place and you will have to execute the contract and hand over ECS/NACH (for the remaining months of the contract).
- Buying certain household items may require a prohibitively high upfront investment.
- Rental amounts are so low that you can easily enjoy items which you couldn't afford earlier.
- All the items rented from rentickle are either new or refurbished (as good as new!). It is far better than buying a used item from a third person where you do not get to know anything about the quality of the item.
- We provide warranty on all the items rented from rentickle, hence you will never have to ask the question "What if it doesn't work later?"
- You do not have to go through the hassle of quickly looking for a buyer and having endless negotiations with him/her in case you have to relocate or sell off your items.
Yes, you will have to execute a contract/Agreement with us at the time of taking over the possession of the rented item(s).The contract will contain all the terms and conditions of the renting arrangement. We will also require the following documents from you prior to delivery of the item(s):
- Copy of PAN Card.
- Salary Bank Statement for last 6 months.
- Address Proof: Copy of Rent Agreement/Passport/Voter I card (an affidavit in case none is available).
You may please contact us through phone at 1800-270-1950 or drop us an email at care@rentickle.com. Our representatives will do their best to help you out.
All items have a pre-defined minimum period or tenure of rent (the period may vary depending upon the nature of the item). The minimum period is defined for each item at its check-out page. Please note that we need you to honor the commitment to retain and pay the rentals for this minimum period to cover various administrative and incidental costs attached with renting of such items. In case you cancel your order within this period, you will be liable to pay the rentals for the duration of the shortfall.
Rentickle delivers and sets up your home on all days of week. We offer FREE HOME DELIVERY for all orders in Gurgaon, Manesar, Faridabad, New Delhi, Noida, Ghaziabad, Hyderabad, Bengaluru, Mumbai and Pune.
We are currently delivering in all areas within Delhi, Gurgaon ,Noida, Faridabad and Hyderabad, Bengaluru, Mumbai and Pune. Given the fact that most of our items are made to order, we usually take 3-5 days to deliver your items. However, the delivery timelines may vary depending upon the kind of items ordered.
We currently do not provide this service outside Delhi, Gurgaon ,Noida, Faridabad, Hyderabad, Bengaluru, Mumbai and Pune. Also, the delivery timelines are based on the time taken by our staff to make the items that have been ordered by you, hence its very difficult to reduce the delivery timelines.
Deliveries are handled by our logistics partners and for each delivery we have to pay them delivery charges. After you place the order, our representative will give you a call to book a delivery slot. In case you are not at home on the agreed timeslot for delivery, we request you to intimate us in advance and re-schedule your appointment as your presence at home is a must for delivery and signing of contract and other relevant documentation. In case our representative(s) reach your home and are unable to find you, the items shall be brought back to our premises You will have to re-schedule the delivery by paying Rs 750 as the shipping charges.
We carry ordered items through stairs only till 1st floor. There are extra charges if your apartment/house does not have lift or does not let tenants use the lift for shifting. You are requested to ascertain these charges with our representatives at the time of booking the delivery slot.
Rentickle deals with transport union at loading and unloading area. However if there are labor union issues at your location and they do not allow us to unload at your place, you have to deal with them. In worst case, we will take the items back without delivering and logistics cost will be charged to customers.
Closer to the end of your contract period, you need to intimate us 15 days prior from the tenure end date by contacting us over customer supports channels; Chat/Email/Call to raise the pickup request or you can raise the pickup request from your Rentickle account online.
No, you don’t have to pay any additional charges at the time of pick-up on the end of your tenure. Also, there is no refund of any charges in case you wish to retain the items at the end of the rental period.
Once the product is picked up from your location, it is sent to our Quality team for inspection. We do an extensive Quality check at the time of delivery and take snapshots of the products to be matched with the products at the time of pickup. After inspection, if the product is found to have no defects, the security amount is refunded to you. It usually takes us around 4-7 working days to come back to you after the Quality checks.
If the product is found to be UNUSABLE by our pick-up team at your location, our team will take pictures of the item(s) at your premises and send it to our Quality team for inspection. The costs incurred in rectifying the damage will be set-off against your security deposit and the balance will be refunded to you. In case, the costs incurred are more than the security deposit amount, the same shall be payable by you.
Yes, you can extend your contract duration by writing/contacting to us at least 15 days prior to the expiry of the term of the contract.
You can modify only contact number, Email id and address within 24hrs of placing the order.
You can't add items to your existing orders once the order is placed. In such a case, you will have to place a fresh order with us for the remaining items.
You can cancel your order within 24 hours of ordering it without attracting any extra cost. You can place cancellation request by mailing us at care@rentickle.com or calling us on 1800-270-1950.
All the electronic products offered to you come with manufacturer warranty as defined in your contract. Also, all furniture items rented by us conform to high quality standards and in the unlikely scenario of any manufacturing defect, Rentickle shall be liable to repair the same with no additional cost to you, during the period of your contract. However, the Customer will have to pay for the repair charges in case a defect is observed due to customer mishandling the product.
In the unlikely scenario of any manufacturing defect found in the products offered by us, Rentickle shall repair the same with no additional cost to you, during the period of your contract. However, in case the product is found to have defects on account of mishandling, the cost of repairs shall be borne by the customer. You can call our customer support team on 1800-270-1950 or write to us at care@rentickle.com to know more about the repair costs.
If the product is found to be UNUSABLE by our team, or If there is any other defect, which is correctable, the pick-up team will take pictures of the item(s) at your premises and send it to our Quality team for inspection. The costs incurred in rectifying the damage will be told to you and you shall have to pay the same.
In the unlikely scenario wherein any product delivered by Rentickle is found to have manufacturing defect, the customer shall have the option to return the product within 48hrs of delivery and seek another product (with the same specifications) or seek refund of the amount paid by him/her. Please note that in case a manufacturing defect develops after the expiry of the initial 48hrs period (but within the term of the contract), Rentickle shall replace the product with another one however, refund shall not be applicable.
Rentickle undertakes to replace the defective product(s) within 7 business days of receipt of information from the customer. In case the customer has asked for a refund within 48hrs of delivery , the same shall be processed within 7 business days from the receipt of intimation by the customer. The refund shall be processed through the same means by which the payment was made.
Only items with major defects or non-functionality will be taken back at the time of delivery. No item will be taken back on the basis of dimensions as all the dimensions are mentioned on the website and customer is very well aware of the dimensions before placing an order. However, some genuine issues can be discussed over a call and we might take items back but only if pointed out at the time of delivery. Rentickle team will leave your premises when you are completely satisfied, however, once the team leaves your premises, such issues will not be entertained.
The item(s) ordered by you have a minimum tenure defined. None of the items can be returned during the minimum tenure period as defined in the contract for any reason whatsoever. In case you wish to terminate the agreement within the contract period, the monthly rent shall be recalculated on the basis of the tenure plan for the Rent Item(s). The recalculated rent shall be applicable for the complete period of lease taken by you. You will be liable to pay an amount equivalent to the difference of the recalculated rent and the initial monthly rent. However, if you are shifting to any other place within Delhi, Gurgaon ,Noida, Faridabad, Hyderabad, Bengaluru and Pune, we can help you relocate the item(s) ordered by you at a nominal fee.
We provide relocation facility within the city only. You are requested to intimate us via call/chat/email at least 15 days prior to the preferred date.
